Pivot Coaching: Frequently Asked Questions
How can I access my Pivot Coaching account?
Click here to log in and view your account. Your log-in email is the same one associated with your Pivot Coaching check-out email, unless you updated your email preferences since then :)
I forgot my password! How can I reset it?
No worries! Click over to this link and click “forgot password” at the bottom.
What is included in my coaching package?
The Pivot Coaching package includes 1-4 coaching sessions each month held over the phone with email in-between. The number and length of coaching sessions each month varies by coach.
Pivot Coaching also comes with complimentary access to Momentum, Jenny’s private community for smart, generous, creative, heart-based business owners. Learn more about the community and sign up here.
How does billing work? Do I need to renew my coaching each month?
Nope—you’re all set! Your Pivot Coaching renews automatically each month, using your original payment method.
How do I update my payment method?
Click here to log in to your account. In the upper right-hand corner, click your profile avatar/photo and navigate to “Settings.” Once you are on the settings page, click “Billing Info” in the upper right-hand corner to update your payment method on file.
Can I pause or skip a month in my coaching?
Because there is typically a waitlist for Pivot Coaching, we are unable to offer temporary pauses for current clients. If you have specific scheduling requests, please reach out to your coach!
I would like to end my time in Pivot coaching. How can I cancel my recurring payments?
Click here to log in to your account. In the upper right-hand corner, click your profile avatar/photo and navigate to “Settings.” Once you are on the settings page, click “Billing Info” in the upper right-hand corner. From there you can manage your subscription.
Can I get a refund?
Due to the nature of the Pivot Coaching experience, we are unable to offer refunds when sessions and/or services have already been provided for the month. If you’d like to end your coaching engagement, we ask that you complete your remaining sessions for the month.
My question isn’t answered here. Who should I reach out to?
We’re happy to help! Feel free to get in touch with your coach directly, or at firstname.lastname@example.org.